Air Canada Upgrades Its Airport & Onboard Soft Product

Air Canada has announced significant changes to its airport and inflight experience for passengers. Select passengers aboard many Air Canada flights will be offered complimentary WiFi. Beginning next year, the airline will offer its passengers 25% more in-flight entertainment services. Dining experiences on international flights will also be enhanced. The airline’s iconic Maple Leaf airport lounges will also receive dining upgrades.

Enhanced in-flight connectivity

Premium Rogue passengers traveling aboard Air Canada will be offered free WiFi on all available flights. The complimentary service will begin on November 1st. Air Canada will roll out WiFi services across its narrowbody fleet in early 2023. 2023 will also see a 25% increase in in-flight entertainment, with the airline expected to launch this upgrade during the first quarter. These services will include the addition of Live TV and Bluetooth audio connectivity, allowing passengers to listen to inflight entertainment through their Bluetooth devices.

Photo: Air Canada

The Senior Vice-President of products, marketing, and eCommerce at Air Canada, Mark Nasr, shared the airlines’ excitement for these new premium offerings. Nasr stated,

“Air Canada is committed to elevating the customer experience and offering the kind of world-class services Canadians can be proud of from their flag carrier. Accordingly, we are investing in all aspects of the journey to make travel even better for customers, including in our Economy and Premium cabins,”

World-class dining

Beginning November 1st, all Air Canada international flights departing the country will offer a new economy class dining entrée created by renowned chef Jérôme Ferrer. The Air Canada Bistro menu will be expanded to include a brioche bagel smoked salmon sandwich along with multiple vegan options, including a spiced chickpea wrap and farro salad. Existing menu items will remain available.

Photo: Air Canada

Premium cabin offerings

Several services will return to the premium cabin, including pre-departure beverages on international flights, offers to hang coats and jackets, and hot towels before meal service. This November, the airline will also introduce a new amenities kit that will be provided to all premium cabin passengers. The amenities kits are designed to use the smallest amount of single-use plastics possible.

Photo: Air Canada

Signature Class passengers on international flights will be offered a premium amenities kit created in collaboration with Acqua di Parma. These kits feature a high-end bag that contains skincare products, dental products, socks, eye masks, and 3M earplugs.

Upgraded lounge experience

Air Canada’s famous Maple Leaf lounges will also receive significant upgrades. Following the lifting of pandemic travel restrictions, the airline has reopened its lounges and resumed services, including its buffet and beverage services. All Maple Leaf lounges at Air Canada hubs will receive a dining upgrade with the introduction of Montreal Fairmount Bagels. Montreal’s smoked meat sandwiches and poutine.

Photo: Air Canada

Select lounges now incorporate priority access lanes to prioritize Super Elite and business class passengers during the busy season. Another unique service that will be introduced this November will be a priority shuttle service between gates for Signature class customers at Vancouver International Airport. These passengers will be escorted to the apron, where Air Canada’s Chauffeur Service will transport them in an eco-friendly Porsche vehicle to their next gate. This service is similar to the one recently announced by United Airlines.

What do you think of these new offerings from Air Canada? Let us know in the comments below.

Source: PAX News