• Delta A350

    Delta Air Lines

    IATA/ICAO Code:

    Airline Type:
    Full Service Carrier

    Boston Logan International Airport, Detroit Metropolitan Wayne County Airport, Hartsfield-Jackson Atlanta International Airport, Los Angeles International Airport, Minneapolis-St. Paul International Airport, New York JFK Airport, LaGuardia Airport, Salt Lake City International Airport, Seattle-Tacoma International Airport

    Year Founded:


    Ed Bastian

    United States

It is well known that airlines want their planes to be in the air as much as possible, as that’s when they make their money. And much of it depends on operational efficiencies on the ground to get them ready for their flights. Delta Air Lines is now testing a two-gate approach to board passengers onto its planes to see if this has the potential to save time and money in the long term.

Two gates for boarding

Delta Air Lines is trying out a new way to save time during the boarding of its aircraft. The carrier is testing an approach using two gates for the barding process of its Boeing 737 aircraft to see if this has any long-term potential.

According to a report by View From The Wing, Delta is currently trying out the new method at Cincinnati airport (CVG) as it is a much smaller station for Delta than the hub it used to be. This means that the airport has an extra gate to accommodate the procedure.

Delta is using two jet bridges at the moment to get twice as many passengers onto the aircraft at once, and one of the passengers even tweeted about how fast the process was.

Testing phase

Airlines prefer a quick turnaround time for their flights, which translates into better aircraft utilization, fewer delays, and a better customer experience. Delta will observe how much the current test at CVG helps them improve these parameters before deciding on implementing it at other airports.

The View From The Wing quotes a Delta spokesperson as saying,

“As part of our continuous efforts to improve the customer experience, Delta will conduct a limited test at CVG that evaluates the operational feasibility of leveraging dual jet bridges to more quickly board and deplane customers.”

A Rising Delta Air Lines' Boeing 737-900ER against an overcast sky

Delta is trying ut the new method at Cincinnati airport. Photo: Joe Kunzler | Simple Flying

A passenger on one of the test flights posted on social media about a Delta employee mentioning that the carrier could invest in more jet bridges in the future if this option seems viable enough.

Other attempts

Delta isn’t the first airline to use the dual gate approach for its boarding process. Lufthansa also uses the method on some of its narrowbody planes, and recently India’s budget carrier IndiGo also started deplaning passengers on both sides of the aircraft.

In August, IndiGo announced that it had started utilizing an additional door in the front of its aircraft to allow a faster deboarding time. The third ramp helped the airline shave off three to five minutes from its turnaround time, which cumulatively will improve the carrier’s operational efficiency.

IndiGo has introduced the practice at remote stands at Delhi (DEL), Mumbai (BOM), and Bengaluru (BLR) airports and plans to eventually roll it out across 70% of its operations in India.

In 2019, Gatwick Airport managed to cut boarding time by 10% by using a method that involved calling people who have window seats to board first, followed by those with middle seats, and finally those who have aisle seats, starting at the back and moving forward.

What do you feel about the boarding process in general? Do let us know in the comment section below.

Source: View From The Wing

Source: simpleflying.com

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